Refund policy
Return & Refund Policy
At VEX NOIR, we want you to feel confident about your purchase. Please review our return and refund policy before placing an order.
Final Sale Items
Except where required by applicable law, all sales are final. We do not accept returns, exchanges, or cancellations for change of mind, incorrect size or color selection, or buyer’s remorse.
Please review the size guide and product details carefully before purchasing. This policy does not affect your rights if an item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Include your order number, a description of the issue, and clear photos or videos of the item and packaging where possible.
We will review your case and arrange an appropriate resolution, which may include a replacement or refund. This reporting window does not limit any rights you have under applicable law.
Mystery Box
Mystery Box purchases are final sale, except where required by applicable law. The contents are a surprise, so we do not accept returns or exchanges based solely on personal preference or dissatisfaction with the selection.
Mystery Box contents must match any description, quantity, size selection, or other commitments stated on the product page at the time of purchase.
If an item inside your Mystery Box arrives damaged, defective, or does not match those commitments, please contact us using the process above.
Shipping Protection
If offered and purchased at checkout, Shipping Protection is subject to the coverage, exclusions, and refund terms disclosed at the time of purchase.
Purchasing or declining this optional protection does not limit your applicable consumer rights or our responsibility to fulfill your order.
Refund Eligibility
Outside any rights provided by applicable law, refunds are considered for confirmed damaged, defective, or incorrect items.
If approved, refunds will be issued to your original payment method. Your bank or payment provider may require additional time to process and post the refund.
Please contact us before returning any item so we can provide instructions.
Shipping Issues
Delivery estimates may be affected by carrier delays, customs, weather, incorrect addresses, or failed delivery attempts.
If your package appears lost, arrives damaged, or is marked delivered but cannot be located, please contact us so we can investigate with the carrier and determine an appropriate resolution.
Providing a tracking number does not, by itself, confirm successful delivery.
Your Rights
Nothing in this policy excludes or limits any cancellation, return, replacement, or refund rights provided by applicable law.
Contact Us
For return, refund, or order questions, email: