Shipping policy
Shipping Policy
Thank you for shopping with VEX NOIR. Please review our shipping policy carefully before placing your order.
Order Processing Time
All orders are processed within 2–5 business days after the order is placed.
Processing includes order confirmation, quality checks, packaging, and preparing your items for shipment.
Processing times may be slightly longer during holidays, high-demand periods, or promotional sales.
Shipping Time
After your order has been processed and shipped, estimated delivery typically takes 6–10 business days.
Shipping time is separate from processing time. Delivery estimates are not guaranteed and may vary depending on your location, carrier delays, customs processing, weather conditions, or other circumstances outside our control.
Tracking Information
Once your order has shipped, you will receive a tracking number by email so you can follow your package.
Please allow some time for tracking information to update after the carrier issues it.
Shipping Delays
We do our best to ensure your order arrives promptly. However, delays may occur due to shipping carriers, customs, weather, or other unexpected circumstances.
If your shipment is delayed or appears to be lost, please contact us so we can help investigate and arrange an appropriate resolution. Nothing in this policy limits your applicable consumer rights.
Incorrect Shipping Information
Please provide a correct and complete shipping address at checkout.
If you notice an error, contact us as soon as possible. We cannot guarantee address changes once an order has been processed or shipped.
If an incorrect or incomplete address causes a shipment to be returned or requires reshipping, additional shipping charges may apply. Contact us so we can review your order and explain the available options.
Contact Us
For shipping questions or assistance with your order, email us at: